Shipping and Returns Policy

1. DELIVERY
1.1 Naughty Linen delivers worldwide.

1.2 Estimated delivery within Switzerland:
Naughty Linen made to measure: 6–8 weeks. These items are made to your measurements.
Billerbeck / Dauny (excluding Eider): 5–10 calendar days, dispatched directly to you from Billerbeck’s factory in Switzerland. Pillows are prepared to order, rather than taken from stock, and sent directly from the factory for hygiene.
Dauny Eider: Availability and delivery time depend on the selected model, size and silk design. Contact us before ordering and we will confirm the current availability and delivery time of your chosen version personally.
For in-stock items, please follow the delivery information on the product page. For delivery outside Switzerland, please contact us before ordering to confirm the timing.
Delivery periods begin upon receipt of payment.

1.3 Naughty Linen assumes no liability if items cannot be delivered or are delayed due to an incorrect delivery address, absence of the recipient, severe weather conditions, or other reasons beyond our control.
1.4 Naughty Linen exclusively offers products based on individual orders. Should a product exceptionally not be feasible, the customer will be informed accordingly. Naughty Linen reserves the right to withdraw from the contract in this case.

2. SHIPPING COSTS
Delivery is via Swiss B Post or an equivalent international shipping service provider. Free shipping for orders over CHF 250.– applies exclusively to delivery addresses within Switzerland and Liechtenstein. Shipping costs for international deliveries will be charged to the customer. The applicable shipping and handling costs will be displayed before completing the order and itemized separately on the invoice.

3. RETURNS AND RIGHT OF WITHDRAWAL
Since every Naughty Linen product is custom-made, we carefully inspect and monitor each order.

3.1 Since all Naughty Linen products are individually custom-made, a right of return or withdrawal is generally excluded.
3.2 This applies in particular to all sets and to all personalized or custom-made products.
3.3 Complaints regarding quality or completeness must be reported to Naughty Linen immediately, but no later than within 48 hours of receipt of the goods, by mail, phone, or email to hello@naughtylinen.ch. Otherwise, the delivery will be deemed accepted.

Postal address for complaints:
Naughty Linen
By Floriddia Creative Studio
Bellerivestrasse 2
CH-8008 Zurich

4. DEFECTIVE GOODS
Products that are demonstrably delivered in a defective or faulty condition can be replaced or refunded after inspection by Naughty Linen. A right to return exists exclusively in this case. The basis for replacement or refund is always at most the list price of the product valid at the time of the complaint.